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Downloading Crystal Reports ActiveX Viewer Control in IE9

    Question

  • Hi

    I've recently purchased a new laptop running Win 7 64-bit, and as part of the myriad updates that occur when you get a new PC, upgraded to IE9.

    I regularly use a web based database(designed by others, so I'm not able to alter anything in its setup) which is set up to run reports using Crystal Reports ActiveX Viewer Control in Internet Explorer only (have tried in other browsers and the page doesn't even make the effort to download the control), but since upgrading to IE9, whilst the program has been asking me to install the control, and asking me to confirm that I do want the program to make the changes to my machine (usually 3 times), the plug in is still not working.

    Any help gratefully received.

    Tuesday, May 10, 2011 10:11 PM

Answers

  • IE 9 was not offered as an automatically installed update, so you must have selected it in WU.

    As a first step, I suggest you uninstall IE 9 (which will automatically reinstall IE 8) to see if IE 9 is the problem.

     

    Wednesday, May 11, 2011 2:14 PM

All replies

  • IE 9 was not offered as an automatically installed update, so you must have selected it in WU.

    As a first step, I suggest you uninstall IE 9 (which will automatically reinstall IE 8) to see if IE 9 is the problem.

     

    Wednesday, May 11, 2011 2:14 PM
  • I'm trying to determine what is going wrong with this process now and how to allow the Crystal ActiveX viewer to proceed more smoothly as it did with previous IE versions.  For the moment, the only solution I've found is to manually install the ActiveX control first.

    ReCrystallize Pro includes an ActiveX manual installation MSI file.  It will install this MSI by default under c:\inetpub\wwwroot\crystalreportviewers115\ActiveXManualInstall .  This is for the Crystal XI R2 ActiveX viewer. 

    You can download the ActiveX MSI file to the client and run it to manually install the ActiveX viewer.  Then, when you go back to a web page that uses the control, IE 9 will prompt and install normally. 


    Here is a link to the ReCrystallize Pro page with the download:

    ReCrystallize Pro

    Wednesday, May 25, 2011 1:01 AM