Reply to functionality in mscrm 2011 Email Entity.

Question

      

Outlook allows you to set the default reply-to address to something other than your own email,
 but you can also use more than one email address into that field, which will tell the recipient’s mail client to reply to a list of email addresses,
 not just yours. Is it possible to achieve reply to functionality in  mscrm 2011, out of box functionality is present? I want to achieve functionality as described in the  link -  http://www.howtogeek.com/howto/microsoft-office/send-email-replies-to-another-recipient-in-outlook-2007/  in mscrm 2011 . Any help will be highly appreciated

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Abhishek

Answer 1

You might need to programatically send email via the SDK in CRM to make that work right.  That way you can choose the activity party that the email is sent from.  That person then also has to have delegation rights or some right I remember that is set in admin settings that is separate from being a system administrator to specify that an email is being sent from someone other than the user making the SDK call.

Here is some code for sending an email in CRM.

http://mileyja.blogspot.com/2012/02/create-email-activity-in-microsoft.html

http://mileyja.blogspot.com/2012/02/send-email-synchronously-in-microsoft.html

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Jamie Miley
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Answer 2

I want to capture reply -to in mscrm email entity when a mail comes through outlook or gmail.

Out of box  reply to field is not  present on Email Entity.

CRM cannot meet this requirement as it is currently designed. If you look at the Email Provider documentation (it is only available in the CRM 4 SDK, not the 2011 SDK) there is no property for a reply-to address. (Here is the link: http://msdn.microsoft.com/en-us/library/cc905922)

Reply-To attribute is present when the email is delivered to the sink mailbox in the attached message. What happens with the attribute between the Sink mailbox and CRM is unknown.

If u can provide information regarding this then it will be helpful.

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Abhishek