Activity Tracker and Usage Reports in MS CRM 2011

Question

User adoption is a key in dynamics crm implementation and One of the requirement from Highest authorities is to find the Usage of the CRM system.

I found a link here :

http://blogs.msdn.com/b/crm/archive/2009/04/08/crm-usage-reporting-unleashed.aspx
 
But this reports is more likely time tracking report. If I login into CRM and Do nothing for the whole day, still this report will show that I have used the system for whole day.

I found another One here : http://www.powerobjects.com/blog/2010/05/04/powerlog-usage-tracking-and-analyses-right-in-dynamics-crm/

which i find the best yet. But Client is not looking for 3rd party solution and also not this big feature.

Is there we can build a little feature like PowerObjects has.

Please share your ideas.

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Puneet Joshi - Dynamics CRM Developer

Answer 1

Sure, they are just using the CRM SDK.  You could code one yoruself.  Down the SDK and give it a go.  I don't know if the usage logging is really as robust as you want right now out of the box though.  It only logs access every 4 hours and there is no read auditing.  Only update, delete, create and things that modify or create a record in the system.

http://www.microsoft.com/en-us/download/confirmation.aspx?id=24004

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Jamie Miley
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