CRM 2011 case allotment

Question

Hi all,

How do you chose the allotment type between case number and time spend?

The default type is number of case but I need to configure it to deduct minutes.

Thanks in advance.

---

Best Regard Vincent L

Answer 1

This is specified in the contract template.

When you create a contract you have to choose a contract template, the default template is based on the number of cases.

Create a new template and then you can change the allotment type, which can be either

Number of Cases

Time

Coverage of Dates

---

Ben Hosking
Check out my CRM Blog
Linked-In Profile
Follow Me on Twitter!

Answer 2

Ben,

Thanks for that, I must overlooked that :P

Vincent

---

Best Regard Vincent L

Answer 3

if my response helped please mark it as the answer

---

Ben Hosking
Check out my CRM Blog
Linked-In Profile
Follow Me on Twitter!