Friday, August 17, 2012 12:47 PM
We're just starting to use the service section for tracking our support packages (Dynamics Online). I have set the Billing frequency of the Contract to monthly, and the duration of the contract is 365 days.
With the contract line, I have set 600 minutes allotment - this is the monthly allowance.
When I add a case, it subtracts the time correctly.
My question is, at the end of the month, will the allotments remaining be reset to 600 minutes? Or have I set this line to have 600 minutes for the duration of the contract (i.e. the year) If not, how do I set this up correctly?
To summarise our contract, the customer gets 10 hours per month (no rollovers)
Saturday, August 18, 2012 1:25 AMModeratorHi Chris, because your customers cannot rollover the support minutes they have purchased, you would need to set up 12 contracts, one for each month.
Monday, August 20, 2012 8:10 AM
Thanks for the answer. Would this be 12 contract lines with different dates rather than separate contracts?
We can't use a year long contract line because the customer can switch between levels on a month-by-month basis.
Would allowing them to roll-over support time make this any easier?