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Download MSDN Softwares using File Transfer Manager only

    Question

  • Recently MSDN subscription site was updated to 2.0 and the downloads are now happening with the help of Microsoft Download manager instead of FTM (file transfer manager). Is there any way that i could download with the help of FTM only and not with microsoft download manager?

    The reason for such a question, is that because the microsoft download manager does not download the files the way FTM did.
    Monday, July 25, 2011 5:33 AM

Answers

  • An Update: we've rolled back to the FTM for the time being until we can work out the issues we saw with the Download Manager.

    You should have smooth sailing now with your downloads.  

    I'll share any updates I can, and also please follow along with the team over at http://blogs.msdn.com/msdnsubscriptions 

    Thanks,
    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Wednesday, July 27, 2011 7:10 PM

All replies

  • We're migrating to the Microsoft Download Manager abhishekgandhi, so we'll need to figure out how to get the MDM working on your machine.  The reason we're moving to it is because it will offer much faster downloads overall.  We've just posted a new section on our help about the Download Manager.  Please review:  http://msdn.microsoft.com/en-us/subscriptions/hh335768.aspx

    Note that the MDM is implemented as an ActiveX Control in IE, so you'll need to make sure ActiveX is enabled on your machine.

    Please let us know if you still see issues.

    Thanks,
    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Monday, July 25, 2011 7:26 PM
  • An Update: we've rolled back to the FTM for the time being until we can work out the issues we saw with the Download Manager.

    You should have smooth sailing now with your downloads.  

    I'll share any updates I can, and also please follow along with the team over at http://blogs.msdn.com/msdnsubscriptions 

    Thanks,
    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Wednesday, July 27, 2011 7:10 PM
  • Can you give me an update on what is happening with migration to the MDM?  I have been trying to download some large files from MSDN this weekend, and they are all failing.  I think a better download manager would solve my problem.  I tried using MDM directly, but I can't get the file location from either 2.0 or old site.

    Any help will be gratefully received.  Thanks.


    lukkea
    Sunday, September 04, 2011 9:34 AM
  • I have managed to get the download by installing a third party download manager.
    lukkea
    • Edited by lukkea Sunday, September 04, 2011 3:00 PM
    Sunday, September 04, 2011 3:00 PM
  • I am having the same problem.  What third party download manager did you install?

    Thanks


    ------------------

    Thanks Lukkea,

    I downloaded a copy of Internet Download Manager and after a problematic all night download I have a copy of SQL Server - correct CRC and all.

    • Edited by maddexter Monday, September 05, 2011 4:00 PM
    Sunday, September 04, 2011 3:25 PM
  • I've used Internet Download Manager 6.07 today - it's done a good job & I'll probably buy it if MS don't sort this issue out.

    Set up the Connection page in Downloads | Options (Connection Type/Speed) - that seemed to make a big difference to the performance & once I'd got that right it seemed to me to be efficient.

    I read that you should leave the "default max. conn. number" at 8, and that seems to be good advice too.


    lukkea
    Sunday, September 04, 2011 5:22 PM
  • FTM worked fine for years and still does! Why did you remove it! I cant download anything anymore! I need a refund. How many thousands of dollars per year for this bag of sh1t!
    Tuesday, September 06, 2011 9:30 AM
  • Ya I can confirm no one in our office can successfully download a file from MSDN. In our case, neither FTM nor MDM pop up. Instead we get a pop up window asking if you would like to save the file, and if you don't click it after a few seconds it just closes by itself and nothing happens. If you click to save, then it allows you to save the ISO only. When I try to download as ISO, it eventually times out. We've tried from 5 different computers including a Mac and haven't been able to download one file successfully.

     

    This is severely hindering our ability to work. What can we do to fix this asap? How can I get the MDM or FTM to work? I made sure DLM files are associated with FTM and made sure the program is working. I even reinstalled the latest version of FTM (5.0). I tried from Chrome, IE 8 (64 and 32 bit), and Firefox. No luck...

    Tuesday, September 06, 2011 12:37 PM
  • Thanks for the posts everyone, and sorry to hear about the frustrations.  We're investigating this problem with priority.  

    Lukkea, good to know that installing a 3rd party download manager helped complete the file transfer.  We haven't tested this, and so we can't recommend it for Subscribers, but if its working for you it may work for others. 

    Thanks,
    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Tuesday, September 06, 2011 1:54 PM
  • I've been asked by the engineers to collect traceroute info from people who are having issues.  Can folks who are having issues this morning please do a traceroute to msdn.vo.msecnd.net and let us know what the results are?

    You can either post the results here or submit them via the "Site Feedback" link at the bottom of the MSDN Subscriber Downloads homepage (http://msdn.microsoft.com/subscriptions).  

    Traceroute instructions in Windows 7:

    Click Start and type "Command Prompt".  Click on the Command Prompt icon that appears in the start menu.

    At the command line type: 'tracert msdn.vo.msecnd.net' with out the quotes and Press enter.  This copies the info into your clipboard, which you can paste into the forums or into a site feedback window. 

    Thanks, and we appreciate your patience while we work through this issue.

    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Tuesday, September 06, 2011 5:06 PM
  • Mike, I just sent you, via Site Feedback, a tracert from my PC.  As you know, I managed to get the downloads working with a third party tool, but I expect the tracert may still be of use to you.
    lukkea
    Tuesday, September 06, 2011 7:20 PM
  • Thanks lukkea, I got it and am passing it off to our engineering folks.    I'll let you know when we have an update.

    Thanks!
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Tuesday, September 06, 2011 7:31 PM
  • I dont get it!!!! Why is msdn using the Browser for downloading. I  have been trying download sql for the past 2 day!!! WTF happen the download manager!!!!!!!!!!. i have tried IE, chrome, and firefox. i just want my download. Why do you microsoft people keep f***king up MSDN.
    Tuesday, September 06, 2011 10:56 PM
  • I've been asked by the engineers to collect traceroute info from people who are having issues.  Can folks who are having issues this morning please do a traceroute to msdn.vo.msecnd.net and let us know what the results are?

    You can either post the results here or submit them via the "Site Feedback" link at the bottom of the MSDN Subscriber Downloads homepage (http://msdn.microsoft.com/subscriptions).  


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

     

    Why would you need a traceroute when it is clearly a problem with the resuming of a file? At least with the File Transfer Manager, it would resume where it left off.

    Wednesday, September 07, 2011 1:52 PM
  • This has been driving me nuts too!!! Thankfully found this post so knew it wasnt just me! When click on a file get the save as ISO too and downloads kept failing before completion both in IE and Chrome. Used the trial internet download manager 6.07 post above and first time success :-)
    Wednesday, September 07, 2011 3:41 PM
  • Hi Mike,

    I also have problems with the download and are days that I can notdownload files.
    Here is my tracert and I hope you solve asap.
     
    C: \ WINDOWS \ system32> tracert msdn.vo.msecnd.net

    Tracing route to msdn.vo.msecnd.net [207.46.206.135]
    over a maximum of 30 hops:

       1 <1 ms <1 ms <1 ms-lmrt01arm01Ethernet0.nodns.lexmark.com [157,184
    .194.225]
       2 24 ms 28 ms 23 ms 68,139,182,109
       3 367 ms 368 ms 368 ms 152.183.77.42
       4 365 ms 367 ms 369 ms 10.10.1.149
       5 370 ms 376 ms 363 ms 10.10.1.134
       6 365 ms 369 ms 369 ms 10.10.1.105
       7 371 ms 368 ms 369 ms 192.146.101.6
       8 374 ms 369 ms 377 ms 12.88.94.9
       9 * * * Request timed out.
      10 * * * Request timed out.
      11 376 ms 412 ms 377 ms gar1.mpsmn.ip.att.net[12.122.133.81]
      12 379 ms 378 ms 377 ms 12.248.29.22
      13 371 ms 430 ms 377 ms xe-6-0-1-0.ch1-16c-1b.ntwk.msn.net[207.46.40.23
    7]
      14 * * * Request timed out.
      15 380 ms 378 ms 376 ms cds130.ord9.msecn.net[207.46.206.135]

     

    Friday, September 09, 2011 9:44 AM
  • Glad it's not just me. I figured it was something wrong with our internal network, but then I noticed that FTM wasn't loading. And then I found this thread.

    Traceroute, if it's still helpful:

    Tracing route to msdn.vo.msecnd.net [70.37.129.156]
    over a maximum of 30 hops:

      1     1 ms     1 ms     2 ms  10.44.88.16
      2     1 ms     1 ms     1 ms  10.44.88.17
      3     3 ms     3 ms     3 ms  65.209.12.145
      4    12 ms    11 ms    12 ms  loopback0.gw10.bos4.alter.net [137.39.4.251]
      5    12 ms    12 ms    12 ms  0.so-0-0-1.xl3.bos4.alter.net [152.63.17.38]
      6    20 ms    19 ms    19 ms  0.xe-8-0-0.xl3.nyc1.alter.net [152.63.17.29]
      7    20 ms    19 ms    19 ms  0.ae3.br1.nyc1.alter.net [152.63.18.222]
      8    20 ms    23 ms    20 ms  ae11.edge2.newyork.level3.net [4.68.62.41]
      9    21 ms    20 ms    23 ms  microsoft-c.edge2.newyork2.level3.net [4.71.190.
    2]
     10    21 ms    20 ms    20 ms  207.46.46.210
     11    20 ms    20 ms    20 ms  207.46.44.194
     12    20 ms    19 ms    19 ms  cds151.ewr9.msecn.net [70.37.129.156]

    Trace complete.

    Friday, September 09, 2011 12:13 PM
  • Sorry about the continued problems. We were collect traceroute info a few days ago, and we are still collecting it. If you're still having problems with slow downloads, or downloads that stop half way through, please send us your traceroute info:
    In Windows 7, collecting traceroute data is easy:
    • Click Start and type "Command Prompt".
    • At the command line type: 'tracert msdn.vo.msecnd.net' without the quotes and Press enter.
    • Right click the command prompt window and click "Select all" and then press enter.
    • This copies the info into your clipboard, which you can drop back onto the forums, or to keep the forums clean, you can send them to sbpfdbk@microsoft.com with the subject "MSDN Traceroute"
    If you're still seeing issues, and you haven't provided your traceroute info in the last day, please send it in!
    Thanks,
    Mike

    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Friday, September 09, 2011 7:51 PM
  • I managed to work around this very frustrating issue. Not sure if this will work for everybody. You need to obtain a direct download link, which required a little snooping.

    1. Download Microsoft Download Manager
    2. Obtain a direct link for the file you are requesting. (I hi-jacked the file location using Chrome)
    3. In MDM, insert the hi-jacked URL
    4. Enjoy high speeds again!

    I went from about 24Kb/s in my browser to around 4.5Mb/s using MDM!!!

    Friday, September 09, 2011 8:00 PM
  • Hey AJohnson1!  Great that you have got around the problem that way.

    Sounds like a great solution.

    How about telling everyone else how you "hi-jack the file location using Chrome"?


    lukkea
    Saturday, September 10, 2011 7:11 AM
  • Not sure if this is how AJohnson1 did it but I started the download in Chrome then switched to the "Show all Downloads" page, cancelled the download and copied the download URL. Nasty but it works (so far).
    Saturday, September 10, 2011 12:27 PM
  • I got the link from Chrome's Developer Tools, on the Network tab. But mysticman88's method is much simpler!

    Saturday, September 10, 2011 11:42 PM
  • Great tip, AJohnson1. The file location may be easily snatched from IE9 download manager as well (Right click -> Copy download link).
    Monday, September 12, 2011 7:09 PM
  • Microsoft Download Manager seemed to solve the problem for me, I saw it handle trasmission stops, but eventually (after many hours and 3.7GB of 3.9GB) it failed with "There was a problem accessing the file you want to download". Maybe some timeout. I had set the number of retries to 60. I got the download link from Chrome, where I paused the download just after starting it.
    Wednesday, September 14, 2011 8:39 AM
  • we still have a problem. I've been trying to download windows 7 iso image, but all I got is 100~200MBytes file(and very slow, about 40Kbytes/sec)

    Tracing route to msdn.vo.msecnd.net [65.54.87.109]
    over a maximum of 30 hops:

      1 xxx

      2 xxx

      3   204 ms   207 ms   190 ms  dnsr4.sbcglobal.net [99.99.99.99]
      4   207 ms   213 ms   192 ms  211.254.1.46
      5   199 ms   175 ms   189 ms  211.237.128.253
      6   218 ms   207 ms   195 ms  114.141.26.226
      7   256 ms   246 ms   255 ms  211.53.1.77
      8   204 ms   213 ms   216 ms  210.120.105.213
      9   388 ms   391 ms   392 ms  203.255.234.194
     10   348 ms   349 ms   358 ms  203.255.234.170
     11   360 ms   351 ms   343 ms  211.63.36.126
     12   377 ms   367 ms   375 ms  ge-1-3-0-57.pao-64cb-1b.ntwk.msn.net [207.46.47.
    237]
     13   396 ms   406 ms   392 ms  xe-4-1-2-0.bay-16c-1b.ntwk.msn.net [207.46.40.24
    ]
     14   397 ms   384 ms   391 ms  10gigabitethernet7-1.bay-xmx-edgcom-1b.ntwk.msn.
    net [207.46.40.46]
     15   407 ms   398 ms   406 ms  cds106.sjc9.msecn.net [65.54.87.109]

     

    Wednesday, September 14, 2011 11:02 AM
  • Same problem here. Downloads are failing midway without even an acknowledgement that the download was faulty.

    It has absolutely just about NOTHING to do with traceroute.

    It has to do with no verification or retries being done during download transmission errors.

    You can also get the download URL in IE:

    1) Click Download button in MSDN

    2) Click Save

    3) Click "View Downloads"

    4) Right click the currently downloading file and click "Copy download link"

    5) Paste this link into Microsoft Download Manager.

     

    Unbelievable. I can only assume everyone on the MSDN team must be less than 20 years old and don't understand transmission failures.

     

    Friday, September 16, 2011 3:30 AM
  • Hello Everyone!

    After a series of reports of incomplete and slow downloads, we have reverted all files back to the older network and the Microsoft File Transfer Manager.  For those who have faced the issue of slow or incomplete downloads, or downloads of an incorrect size, we thank you for your patience while we investigated this issue, and we apologize for it.  We know this has been a trying time, and I’ve read each and every report that has come in on these forums, traceroutes sent in, and reports sent to the call centers.

    As we’ve stated previously on these forums and on our blog, the move to the new CDN was intended to improve your experience with Subscriber Downloads, offering much faster speeds and allowing us more flexibility.  While speeds improved for many, some of you have had issues with downloads even as improvements were made to the new network.

    Some questions you may have:

    1) Why did this take so long?

    For the past few weeks we’ve been working on the premise that the solution would be to place more servers along our network.  With each trace route we received, we had another location we could place more servers along that would improve performance for people both vocally reporting the issue, and for others nearby who hadn’t reported to us.     We needed to see the effects of these fixes we were making on complaints, and while the number of reports did trend down, we continued to receive new complaints from new customers, and decided to switch back

    2) Are you going to go back to the new network later?

    Going forward, we are still expecting to move back to the new CDN, but not until we’ve resolved all of the issues. As I’ve said, the same network serves up Windows Update, and so it has the capacity, but we will rework our implementation of it, and test it thoroughly before it goes live.

    What other questions do you have?  Please let me know!

    Thanks,

    Mike

    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Thursday, September 22, 2011 5:57 PM
  • I still get an error starting the File Download Manager.  When I click the download link I get "There was an error launching File Transfer Manager.  I am using 32 bit IE8 running as adminsitrator with "Allow active content" enabled under internet options on a 64 bit Windows 7 Ultimate PC.  Any ideas?

    Friday, September 30, 2011 2:57 AM
  • I tried Internet Download Manager but I could not get it to catch the download.  It seems to just want to download the login page HTML.  How exactly do you configure IDM to do this?

    Friday, September 30, 2011 3:03 AM
  • I tried this (see copied link below) but MDM just downloaded FileTransfer.dll.  In MDM I clicked New Download and pasted the URL in the URL box.  Did I do something wrong.  

    https://fp-pr1.ds.microsoft.com/TransferFile/FileTransfer.dll?Cmd=1&MN=1057142309&Dir=1&Mode=0&Off=0&TS=BE861D6A-89FC-4523-BCD3-E9FF4CEFA583&CVN=5,0,0,32

    Friday, September 30, 2011 3:20 AM
  • I just stumbled upon this post..i'm having the same problems too for the past 2 days downloading the sql server web edition :(

    the download just stops at random points. sometimes just at a few mbs, other times, it stops at 300mg, even at 3+gig, it just stops :(

    i hope the download manager option will do the trick for me...

    but pls, can somebody recheck again the download server? :(

    Tuesday, February 21, 2012 3:59 PM
  • I have the same problem as mentioned above but also now I can't even start a download at all. I have tried every browser (nearly) non of the do work. File transfer manager dosen't work either. Just som DB error and response from the web site is missing information...

    Please help!

    Saturday, March 17, 2012 1:36 PM
  • Are you still seeing this issue Joel?  We were having a system outage this weekend, however I think it was supposed to be over by the time you posted.  If so, can you give me a screenshot of the error and a Reference ID if you see one?

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Tuesday, March 20, 2012 5:26 PM
  • Hi Everyone,

    I just downloaded FTM and it get's launched from IE but not from Chrome, so it seems to be working now.

    Cheers,

    Harmeet

    Tuesday, April 10, 2012 7:19 AM
  • Thank you for helping.
    Saturday, July 07, 2012 10:31 AM