Time out issues with V5 and V6 API this morning (Monday 6/29)

Question

We are currently investigating a time out issue which is affecting both V5 and V6 versions of the API. We will post more information here when available. Apologies for the inconvenience.

Jeff Dillon, API Support

Answer 1

We are continuing to investigate this issue at highest priority as of 10 am PT Tuesday, June 30.

API Support

Answer 2

Thank you for the update Jeff. fwiw we're still unable to run reports in V5. Example response:

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">The creator of this fault did not specify a Reason.</faultstring><detail><AdApiFaultDetail xmlns="https://adapi.microsoft.com" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"><TrackingId>d49fecd8-ccf2-4447-9514-53df07c81d34</TrackingId><Errors><AdApiError><Code>0</Code><Detail i:nil="true"/><ErrorCode>InternalError</ErrorCode><Message>An internal error has occurred.</Message></AdApiError></Errors></AdApiFaultDetail></detail></s:Fault></s:Body></s:Envelope>

Answer 3

You received a tracking ID, so I suspect this is a different issue. I might recommend opening a support ticket

Jeff Dillon, API Support

Answer 4

This issue should now be resolved. Apologies for the inconvenience.

Jeff Dillon, API Support