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Windows Installer keeps popping-up saying "Preparing to install" when launching IE7 or Outlook Express

    Question

  • I am trying to resolve a problem on my Mother-In-Law's PC which appears as follows:

    When you launch IE7 or Outlook Express , the Windows Installer pop-up appears and reports "Preparing to install ..." . This pop-up just stays on-screen for a period of time and then dissapears...then comes back again for a while and dissapears ...then comes back a 3rd time and dissapears.   The only option presented in the pop-up is "OK" !

     

    It seems that the problem started when someone attempted to install Power Point 2007 Viewer for her.  The installation was not able to complete and the PC had to be rebooted.  The user then deleted the downloaded "Installer" for Power Point 2007 Viewer ..but the symptoms described above started to appear from that time.  The user then applied a "restore point" from 1 month ago when these symptoms did not occur.  This did not clear the problem and these "Installer Pop-Up's" are continuously happening now.

     

    The PC is running XP Home SP2 and has all automatic updates set-up.  It has Microsoft Office 2003 installed but the owner is always using Outlook Express as she is most familiar with this e-mail program and does not use the Outlook that came with her Office 2003 package.  Outlook Express (version 6.00.2900.2180) had been working fine until the attempt to install Power Point 2007 Viewer!  There is only one account enabled on this PC for the user and it is set with "administrator rights" although she never installs any programs herself.  She simply uses the PC for e-mail's and display attachments from known senders only.  One of my relatives also performs weekly maintenance on this PC for Anti-Virus , Spyware , Disk Clean-Up and Defrag so that the system remains properly maintained.

     

    Have checked that all Windows Updates are successfully applied and found no problems there ( some that had initially failed but succeeded afterwards).  I looked-up the Microsoft site and found information about MSI.dll suggesting it should be running v2 (3.11.4000.2435).  I checked the version number and found that it is currently at a higher level shown as 3.11.4000.4039 !  Unfortunately, I could not find anything specifically referencing this particular version ( .4039) so far !  Am puzzled on this one and am not sure this is the right version for this PC set-up !  Can anyone help on this point ?

     

    Am also wondering if the failed installation of the Power Point 2007 Viewer has somehow left some traces that are causing MSI to try to complete the installation although it is likely missing many components since the installation never completed and the PC was rebooted!  I have tried downloading again the Power Point 2007 Viewer and completed the installation which seemed to work as am able to launch and display files after.  However , am also getting the "Windows preparing to install...." pop-up when launching this Power Point 2007 Viewer now ! 

     

    I then installed Tune-Up Utilities 2008 and ran all the necessary tools to check/fix any registry errors , application path problems , ..etc.  I also use the same program on my own PC and have never had any issues with it.  It did find and corrected the "usual errors" such as empty files and links to files or programs that no longer exist. There was nothing reported about anything that looked like "Windows Installer" that I could detect. 

     

    Sorry for the lenght above, thought the details may be of value. Am not sure what to do next!  Any help would be most appreciated!

    Monday, January 21, 2008 4:10 PM

All replies

  • Hi friends,

     

     

    Every time when I started outlook express,this anoying popup windows installer "preparing to install" disturb my outlook operation.It hangs and difficult to cancel and sometime I need to restart to windows to come over.

    Kindly any one suggest with good  solving procedure.

    Thanks in advance.

    surprise microsoft do not have answer or we don't know how to search?....

    • Proposed as answer by earlgs Monday, May 17, 2010 5:43 PM
    Sunday, January 27, 2008 1:03 PM
  • Hi Thenkannan

     

    Am afraid I never received an answer to my post that proposed a way to fix the problem.  I did a lot of research on possible fixes myself and tried them all ... with no success.  As a last resort , I re-installed Windows XP (after backing up all the files, email data and personal programs) which has now resolved the issue. 

     

    I have pasted here below the various links I attempted for "possible fixes" ...in case one of them may still work for your particular problem. Hope you have better luck then I had  Smile  If all fails, you may have to re-install XP as I did :

     

    Windows Installer 3.1 Version Confusion

    Shortcut to: http://blogs.msdn.com/windows_installer_team/archive/2005/08/05/448386.aspx#480058

     

    "How to resolve Common "Windows Installer" Problems:

    Shortcut to: http://support.microsoft.com/kb/555175/en-us

     

    "Description of the Windows Installer CleanUp Utility"

    Shortcut to: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

     

    "Installation problems"

    Shortcut to: http://rickrogers.org/fixes.htm#Installation

     

    Friday, February 08, 2008 1:52 PM
  • Sorry to stumble on your post too late to help you.  I could have fixed this w/ you quite easily, in all likelihood.  For your future reference, since your mother-in-law already had Office 2003, which includes PowerPoint 2003, no PowerPoint (PP) viewer was needed to begin with, for PP will automatically open the files as needed, if configured correctly.  I suspect your XP "lost" what's called a "file association," which simply means you needed to "tell" XP to open such files with the PP 2003 you already had installed ( about a 10-sec. operation!).  You simply right-click on such a PP file and select "open with..." in the drop-down menu, then select PowerPoint 2003, and you're home free....
     
    The PP viewer installation was corrupted, or @ least the Windows Installer portion of it was.  All you needed to do was download/install what's known as the "Windows Installer Clean Up Utility" (free download).  It would then allow you to remove the corrupted information and "start over," most likely.  Manual deletion of any leftover files from the PP viewer would have put you back on the road to success.  Surprise)
     
    I tell U all of this because this is a good "trick" to have available when this INEVITABLY happens again!  ;o)
     
    CJ
    • Proposed as answer by earlgs Monday, May 17, 2010 5:42 PM
    Sunday, March 16, 2008 8:39 PM
  • Maybe you can help on this one as well.  When first opening Outlook and with every incoming email, Windows Installer is launched wit the pop-up "Preparing to install".  I'm running XP and the 2007 MS Office software.

    Wednesday, April 30, 2008 2:05 AM
  • If all else failes, your best bet is to just reinstall ms office, not the whole operating system.  It might be difficult to navigate to add remove programs, but if you just fight your way there clicking cancel whenever one of those stupid "installing" dialogs pops up you should eventually get it.  I just had this problem last night because I deleted something in my program files directory that messed up my office installation accidentally.
    Tuesday, May 13, 2008 11:20 AM
  • I have a similar problem; however, it is a constant pop-up.  It only stays usually a second or 2, but sometimes longer.  It pops up and disrupts my typing, especially to writing a web address to box.  It came after my Spy Sweeper said it had a problem and needed me to reinstall and now it wont let me reinstall it or delete the program from programs.  Spy Sweeper boxes pop up regularly too; however, Spy Sweeper tends to stop popping up so much if I just hybernate my computer instead of shutting it down.  The Windows Installer box that says preparing to install in it tends to pop up more annoying n rapidly when I have been using my computer for an extended period...or if I have something important to do and I don't have time for it!  I have run AGI virus scanner and deleted anything from that, but this did not go away.  I could really use some help!  Any suggestions or facts would be much appreciated! 
    Wednesday, January 06, 2010 8:00 PM
  • Hi,

    I also am having this problem but the Windows Installer Clean Up Utility simply crashes everytimne I try to use it.

    While typing this I have been interrupted 12 times by this silly pop-up. Isn't there a simple fix that you can run to stop this insanity?

    Why is this such a problem?

    Thanks, Bruce
    Thursday, January 28, 2010 10:52 PM
  • I found this on Microsoft support online and used "Method 1" and the installer stopped popping up immediately! There are several methods, if one does not work try another until something works for you. Good Luck..God bless!

    http://support.microsoft.com/kb/555175

    Sunday, January 31, 2010 11:48 PM
  • I had some problems with windows installer popping up for certain applications. The answer is so simple I was kicking myself for looking so hard. I looked in the event viewer to find out exactly what was going on and I found out that Windows Installer had some .msi files left over from old applications.

    Simply open the drive that your OS is loaded on which is usually C:/ and go to C:/Windows/Installer, locate the .msi file that is lauching the installer and delete it. If you hoover over the .msi files then you should get a brief description of what the file is going to install on your system. In my case it was Microsoft Office Standard 2007. I had installed a trial version and then uninstalled it because I decided to use a different word processing program.

    To summarize, go to C:/Windows/Installer and delete the .msi or .mps that is starting Windows Installer (.mps is a patch file and .msi is an installer file)

    Regards,
    David Underwood

    Sunday, May 30, 2010 3:50 AM
  • Thanks resrchpal !! You solution was quick and helped in my case !! I would recommend others trying the above solution facing same issue. 

     

    • Proposed as answer by SAPDon Sunday, March 27, 2011 2:11 PM
    Tuesday, July 13, 2010 3:53 PM
  • I hope someone here can help me.  I'm ready to throw my printer out the window :)  I am having the pop up of Windows Installer installing something (not sure what) and won't go away.  I have deleted most of my programs and tried to start all over.  I wrote to a forum on HP website and no answer.  However it looks like they blame Microsoft for this type of problem.  I am not into blaming, just want to know how to fix it.  Here is what I wrote HP.

    I am using a Dell with Windows XP Professional.

    I have an Officejet 5610 all in one and have used it the last 3 years without difficulty.

    I had to have my computer reformated because of some registry issues.  Since then I cannot get the HP Officejet to work correctly. 

    I have installed and uninstalled it from the CD and from the drivers on the HP website several times.  Each time I get numerous pop ups with Installing Windows Document Viewer.  It will appear to install--slowly, close and then pop up and start all over again.  The only option is to click cancel which does nothing.  The only way to get these pop ups to stop is to a control alt delete and end the windows installer.

    When these pop ups stop I get the following error message titled Microsoft.Net Framework.  This Pop Up has a display button and a continue button.  The display button gives the info below, the continue button brings up another pop up of the same message and this goes on and on with pop ups until I do a control alt delete and end the windows installer again.


    See the end of this message for details on invoking
    just-in-time (JIT) debugging instead of this dialog box.

    ************** Exception Text **************
    System.NullReferenceException: Object reference not set to an instance of an object.
       at HP.CUE.Video.PlaybackControl.UpdateProgressBar()
       at HP.CUE.Video.PlaybackControl._ProgressTimer_Tick(Object sender, EventArgs e)
       at System.Windows.Forms.Timer.OnTick(EventArgs e)
       at System.Windows.Forms.Timer.Callback(IntPtr hWnd, Int32 msg, IntPtr idEvent, IntPtr dwTime)


    ************** Loaded Assemblies **************
    mscorlib
        Assembly Version: 1.0.5000.0
        Win32 Version: 1.1.4322.2463
        CodeBase: file:///c:/windows/microsoft.net/framework/v1.1.4322/mscorlib.dll
    ----------------------------------------
    hpqimzone
        Assembly Version: 3.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///C:/Program%20Files/HP/Digital%20Imaging/bin/hpqimzone.exe
    ----------------------------------------
    hpqiface
        Assembly Version: 4.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqiface/4.0.0.0__a53cf5803f4c3827/hpqiface.dll
    ----------------------------------------
    System.Windows.Forms
        Assembly Version: 1.0.5000.0
        Win32 Version: 1.1.4322.2032
        CodeBase: file:///c:/windows/assembly/gac/system.windows.forms/1.0.5000.0__b77a5c561934e089/system.windows.forms.dll
    ----------------------------------------
    System.Drawing
        Assembly Version: 1.0.5000.0
        Win32 Version: 1.1.4322.2032
        CodeBase: file:///c:/windows/assembly/gac/system.drawing/1.0.5000.0__b03f5f7f11d50a3a/system.drawing.dll
    ----------------------------------------
    System
        Assembly Version: 1.0.5000.0
        Win32 Version: 1.1.4322.2463
        CodeBase: file:///c:/windows/assembly/gac/system/1.0.5000.0__b77a5c561934e089/system.dll
    ----------------------------------------
    hpqcc2
        Assembly Version: 3.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqcc2/3.0.0.0__a53cf5803f4c3827/hpqcc2.dll
    ----------------------------------------
    hpqutils
        Assembly Version: 4.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqutils/4.0.0.0__a53cf5803f4c3827/hpqutils.dll
    ----------------------------------------
    hpqfmrsc
        Assembly Version: 4.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqfmrsc/4.0.0.0__a53cf5803f4c3827/hpqfmrsc.dll
    ----------------------------------------
    hpqtray
        Assembly Version: 4.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqtray/4.0.0.0__a53cf5803f4c3827/hpqtray.dll
    ----------------------------------------
    hpqovskn
        Assembly Version: 3.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqovskn/3.0.0.0__a53cf5803f4c3827/hpqovskn.dll
    ----------------------------------------
    hpqimvlt
        Assembly Version: 3.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqimvlt/3.0.0.0__a53cf5803f4c3827/hpqimvlt.dll
    ----------------------------------------
    hpqimgrc
        Assembly Version: 4.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqimgrc/4.0.0.0__a53cf5803f4c3827/hpqimgrc.dll
    ----------------------------------------
    hpqntrop
        Assembly Version: 4.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqntrop/4.0.0.0__a53cf5803f4c3827/hpqntrop.dll
    ----------------------------------------
    Interop.hpqcxm08
        Assembly Version: 3.0.0.0
        Win32 Version: 53.0.13.000
        CodeBase: file:///c:/windows/assembly/gac/interop.hpqcxm08/3.0.0.0__a53cf5803f4c3827/interop.hpqcxm08.dll
    ----------------------------------------
    System.Xml
        Assembly Version: 1.0.5000.0
        Win32 Version: 1.1.4322.2032
        CodeBase: file:///c:/windows/assembly/gac/system.xml/1.0.5000.0__b77a5c561934e089/system.xml.dll
    ----------------------------------------
    HPQDocViewer
        Assembly Version: 3.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///C:/Program%20Files/HP/Digital%20Imaging/bin/HPQDocViewer.EXE
    ----------------------------------------
    LEAD
        Assembly Version: 13.0.0.113
        Win32 Version: 13.0.0.113
        CodeBase: file:///c:/windows/assembly/gac/lead/13.0.0.113__9cf889f53ea9b907/lead.dll
    ----------------------------------------
    LEAD.Wrapper
        Assembly Version: 13.0.0.113
        Win32 Version: 13.0.0.113
        CodeBase: file:///c:/windows/assembly/gac/lead.wrapper/13.0.0.113__9cf889f53ea9b907/lead.wrapper.dll
    ----------------------------------------
    LEAD.Windows.Forms
        Assembly Version: 13.0.0.113
        Win32 Version: 13.0.0.113
        CodeBase: file:///c:/windows/assembly/gac/lead.windows.forms/13.0.0.113__9cf889f53ea9b907/lead.windows.forms.dll
    ----------------------------------------
    LEAD.Drawing
        Assembly Version: 13.0.0.113
        Win32 Version: 13.0.0.113
        CodeBase: file:///c:/windows/assembly/gac/lead.drawing/13.0.0.113__9cf889f53ea9b907/lead.drawing.dll
    ----------------------------------------
    interop.hpqimgr
        Assembly Version: 3.0.0.0
        Win32 Version: 53.0.13.000
        CodeBase: file:///c:/windows/assembly/gac/interop.hpqimgr/3.0.0.0__a53cf5803f4c3827/interop.hpqimgr.dll
    ----------------------------------------
    hpqthumb
        Assembly Version: 3.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqthumb/3.0.0.0__a53cf5803f4c3827/hpqthumb.dll
    ----------------------------------------
    hpqasset
        Assembly Version: 4.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqasset/4.0.0.0__a53cf5803f4c3827/hpqasset.dll
    ----------------------------------------
    hpqmirsc
        Assembly Version: 3.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///C:/Program%20Files/HP/Digital%20Imaging/bin/hpqmirsc.DLL
    ----------------------------------------
    hpqedit
        Assembly Version: 3.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqedit/3.0.0.0__a53cf5803f4c3827/hpqedit.dll
    ----------------------------------------
    hpqvideo
        Assembly Version: 3.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqvideo/3.0.0.0__a53cf5803f4c3827/hpqvideo.dll
    ----------------------------------------
    LEAD.Windows.Forms.DrawingContainer
        Assembly Version: 13.0.0.113
        Win32 Version: 13.0.0.113
        CodeBase: file:///c:/windows/assembly/gac/lead.windows.forms.drawingcontainer/13.0.0.113__9cf889f53ea9b907/lead.windows.forms.drawingcontainer.dll
    ----------------------------------------
    hpqmdmr
        Assembly Version: 4.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqmdmr/4.0.0.0__a53cf5803f4c3827/hpqmdmr.dll
    ----------------------------------------
    LEAD.Drawing.Imaging.ImageProcessing
        Assembly Version: 13.0.0.113
        Win32 Version: 13.0.0.113
        CodeBase: file:///c:/windows/assembly/gac/lead.drawing.imaging.imageprocessing/13.0.0.113__9cf889f53ea9b907/lead.drawing.imaging.imageprocessing.dll
    ----------------------------------------
    hpqimlib
        Assembly Version: 3.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqimlib/3.0.0.0__a53cf5803f4c3827/hpqimlib.dll
    ----------------------------------------
    hpqglutl
        Assembly Version: 4.0.0.0
        Win32 Version: 053.000.013.000
        CodeBase: file:///c:/windows/assembly/gac/hpqglutl/4.0.0.0__a53cf5803f4c3827/hpqglutl.dll
    ----------------------------------------
    Interop.hpqvideo
        Assembly Version: 3.0.0.0
        Win32 Version: 53.0.13.000
        CodeBase: file:///c:/windows/assembly/gac/interop.hpqvideo/3.0.0.0__a53cf5803f4c3827/interop.hpqvideo.dll
    ----------------------------------------

    ************** JIT Debugging **************
    To enable just in time (JIT) debugging, the config file for this
    application or machine (machine.config) must have the
    jitDebugging value set in the system.windows.forms section.
    The application must also be compiled with debugging
    enabled.

    For example:

    <configuration>
        <system.windows.forms jitDebugging="true" />
    </configuration>

    When JIT debugging is enabled, any unhandled exception
    will be sent to the JIT debugger registered on the machine
    rather than being handled by this dialog.

    I have gone through this set of messages and done as the instructions state on the HP forum on Dec 25, 2006 using the CD both trying to install and repair
    "Step 1:
    >> Put the printer disc in and goto Setup folder and search for Document viewer folder.
    You will find two files under that. Double click on DocumentViewer.msi and install that. if you right click you will get repair also."

    I tried step 2
    "Step 2:
    >> if you dont have any disc then goto Control panel and select Add/Remove Program.
    >> Remove DocumentViewer entry."
    and I cannot remove it through the add/remove programs.

    I went to the microsoft office website as you instruct on December 26, 2006 and ran the FixIt only to find out that was not what you were referring to--they've removed the cleanup utility and replaced it with instructions to contact the software company that referred you there for support (after I ran the FixIt and now have to reinstall Office).

    I searched to make sure I don't have a program called RegCure which the HP forum says can cause issues like this.

    I removed the Microsoft.Net Framework updates back to version 1 thinking that the HP software could not be installed with the version 4.5 I had on my computer.

    I have installed all updates for Windows from Microsoft's web site.  Right now neither my printer or the software for editing photos is installed and there are no pop ups.  Microsoft is not installed.

    I'm at my wits end.

    Please advise how I can once again get my computer and printer to working.

    Thanks,
    Cynthia

    Sunday, August 01, 2010 3:48 PM
  •   Hello lucwondering

       I'm having the same problem as you are and was curious if you ever got a fix for the windows installer. I downloaded from littleppt.com for a powerpoint program and have yet too fix my problem with the installer. I'm at my wits end with this and ready to kill this computer.

    Saturday, March 26, 2011 6:10 PM
  • What does this have to do with Crystal Reports for VS?

    I'll mark as answered.

    Thank you

    Don


    Don Williams
    Sunday, March 27, 2011 2:11 PM