Saturday, July 21, 2012 8:02 PM
So I bought MS Office Professional 2010. On the back of the package is a small asterisk followed by "*Licensed for noncommercial use on up to 3 home PCs"
Foolishly, I assumed that I could install it on three noncommercial PCs in my home!
I did not do this all at once, but I first installed it on my desktop computer, which I use for banking, desktop publishing (flyers, etc., for home use). I had surgery in April and to entertain myself I purchased a new laptop computer and I installed it on that one.
My desktop computer has been getting slower and slower, it was quite old, and I didn't know what else to do except replace it. It was time. So I bought a new comptuer two weeks ago and have slowly been moving in-as time allowed. This morning I decided it was time to use my third installation.
This is when the fun started. I ran the installation program but in the end it said I did not have a proper license. I ran the wizard and it gave me the six-digit times nine section number. I ran it through the automated program and it told me my license was only good for two installations. In disagreement, I called the telephone number provided and i got a human autobot in, I believe, India. She ran the same steps that I had just done on the automated portion and stated the same thing. She was INSISTANT that since I bought a 'professional' product that I only get two installations because it's not for home use. I persisted in the conversation and she went and got a supervisor, but did not put them on the line. I could hear (but not understand) the conversation between them, and they both insisted that I only get two installations, although my packaging says I got three. I confused them further when I asked them to assist me in directing me where I needed to go to escalate my concern.
This is where you come in. They told me to call MSDN at 1-800-754-5474. When I called I discovered your office is closed (it's Saturday). So I came to this forum to leave my comments and concernes. I am at a total loss where to go next, and I highly doubt I am even in the right place. All I know is I thought I was buying a three-installation product and I have used it twice. My package says three, Microsoft says I only get two. I didn't know that a private party could not purchase MS Office Professional without being considered a commercial user. If that is so, as Miss India told me, am further confused why the package for MS Office Professional 2010 would state that it was a three-computer installation - unless, of course, it could be installed three times in a business but only two times in a private home?
See why I'm confused? I love MS Publisher. That's the reason I got the Professional version. Otherwise the regular Home version would have been adequate.
Someone, please help me!
- Moved by Mike KinsmanMicrosoft Contingent Staff Wednesday, August 08, 2012 2:41 PM off topic (From:MSDN Subscriptions Feedback)
Tuesday, July 24, 2012 8:15 AM
May i know from where you purchased MS Office Pro 2010. According to Microsoft Store and Office Store Office Pro 2010 allows only upto 2 PCs single user installation. Please check the below links for more information.
Check this link to know more about Office 2010 Suites - http://www.nogeekleftbehind.com/2010/06/25/mailbag-installing-office-2010-on-multiple-pcs/
Wednesday, August 08, 2012 2:41 PM
i'm going to have to agree with Pratha's response here. Wherever you bought Office, you're going to have to go back to that source for issues. I dont see how MSDN is involved, or can assist, unless you've purchased an MSDN Subscription, which it doesn't sound like you have. Perhaps the person recommended that you purchase an MSDN Subscription to meet your needs? I dont know why they said what they did.
But: You should try asking your office question over the Office section of http://answers.microsoft.com. Questions about Office packaging and office capabilities are definitely off topic here.
Since I dont see what this has to do with MSDN, and its a couple of weeks old, I'm going to move this post to off topic. Mrs9838, please feel free to repost here in the MSDN Subscriptions feedback forum with your specific questions about MSDN.
MSDN and TechNet Subscriptions Support
Read the Subscriptions Blog!