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CRM 2011 Recieve email messages in Queue automatically

    Question

  • Hello,

    I am trying to figure out how to configure a Queue to automatically receieve emails from support@companyname.com.

    The queue is setup in the email router for inbound email and the test access button says 'successful' but emails are still not automatically recieved in the Queue in CRM.

    Am I missing something here?

    Thanks,

    Darren


    Darren Mercieca

    Friday, September 13, 2013 10:27 AM

All replies

  • Use workflow to route the email to queue.

    Regards Faisal

    Friday, September 13, 2013 10:55 AM
  • If I don't use the workflow, should I still be able to see the incoming emails in the activities section?

    Thanks


    Darren Mercieca

    Friday, September 13, 2013 12:12 PM
  • Incoming emails are available in activities only.


    Regards Faisal

    Friday, September 13, 2013 12:17 PM
  • Hi,

    The emails are still not visible in Activities even after I approved the email address and also made sure that the router incoming and outgoing test has 'succeeded'.

    The polling time is 120 seconds but still even after waiting the emails are not in CRM.

    Any ideas please?

    thanks


    Darren Mercieca

    Monday, September 16, 2013 2:31 PM
  • First make the emails to work than look for queue.

    Regards Faisal

    Monday, September 16, 2013 3:15 PM