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Error on installation of the recovery services backup agent on 2008r2 Azure VM

    Question

  • Trying to install the agent "Agent for Windows Server and System Center – Data Protection Manager" WABInstaller.exe from the backup vault page  http://go.microsoft.com/fwlink/?LinkId=288905 on an Azure-deployed 2008r2 image.  I receive the error titled "Windows Azure Backup Agent Setup" with the message "Could not load the setup launch Screen. Please contact Microsoft product support."

    An sxs error is generated:  "Activation context generation failed for "D:\f950100f228943d37e59\1033\CBPSetupLaunchProcess.DLL". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis."

    Is this an issue of this agent on 2008 with AMD?  Relevant sxstrace:  

    ERROR: Cannot resolve reference Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".

    Full sxstrace:  

    =================
    Begin Activation Context Generation.
    Input Parameter:
    Flags = 0
    ProcessorArchitecture = AMD64
    CultureFallBacks = en-US;en
    ManifestPath = \\tsclient\E\WABInstaller (1).exe
    AssemblyDirectory = \\tsclient\E\
    Application Config File = 
    -----------------
    INFO: Parsing Manifest File \\tsclient\E\WABInstaller (1).exe.
    INFO: Manifest Definition Identity is BoxStub,processorArchitecture="x86",type="win32",version="1.0.0.0".
    INFO: Reference: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
    INFO: Resolving reference Microsoft.Windows.Common-Controls,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0".
    INFO: Resolving reference for ProcessorArchitecture X86.
    INFO: Resolving reference for culture en-US.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_32\Microsoft.Windows.Common-Controls\6.0.0.0_en-US_6595b64144ccf1df\Microsoft.Windows.Common-Controls.DLL.
    INFO: Did not find manifest for culture en-US.
    INFO: End assembly probing.
    INFO: Resolving reference for culture en.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_32\Microsoft.Windows.Common-Controls\6.0.0.0_en_6595b64144ccf1df\Microsoft.Windows.Common-Controls.DLL.
    INFO: Did not find manifest for culture en.
    INFO: End assembly probing.
    INFO: Resolving reference for culture Neutral.
    INFO: Applying Binding Policy.
    INFO: Auto Servicing Policy redirected assembly version.
    INFO: Post policy assembly identity is Microsoft.Windows.Common-Controls,processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7601.17514".
    INFO: Begin assembly probing.
    INFO: Attempt to probe manifest at C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
    INFO: Manifest found at C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
    INFO: End assembly probing.
    INFO: Resolving reference Microsoft.Windows.Common-Controls.mui,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7601.17514".
    INFO: Resolving reference for ProcessorArchitecture X86.
    INFO: Resolving reference for culture en-US.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_32\Microsoft.Windows.Common-Controls.mui\6.0.7601.17514_en-US_6595b64144ccf1df\Microsoft.Windows.Common-Controls.mui.DLL.
    INFO: Did not find manifest for culture en-US.
    INFO: End assembly probing.
    INFO: Resolving reference for culture en.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_32\Microsoft.Windows.Common-Controls.mui\6.0.7601.17514_en_6595b64144ccf1df\Microsoft.Windows.Common-Controls.mui.DLL.
    INFO: Did not find manifest for culture en.
    INFO: End assembly probing.
    INFO: Parsing Manifest File C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
    INFO: Manifest Definition Identity is Microsoft.Windows.Common-Controls,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7601.17514".
    INFO: Reference: Microsoft.Windows.Common-Controls.Resources,language="*",processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
    INFO: Resolving reference Microsoft.Windows.Common-Controls.Resources,language="*",processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0".
    INFO: Resolving reference for ProcessorArchitecture x86.
    INFO: Resolving reference for culture en-US.
    INFO: Applying Binding Policy.
    INFO: Auto Servicing Policy redirected assembly version.
    INFO: Post policy assembly identity is Microsoft.Windows.Common-Controls.Resources,language="en-US",processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16385".
    INFO: Begin assembly probing.
    INFO: Attempt to probe manifest at C:\Windows\WinSxS\manifests\x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_en-us_581cd2bf5825dde9.manifest.
    INFO: Manifest found at C:\Windows\WinSxS\manifests\x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_en-us_581cd2bf5825dde9.manifest.
    INFO: End assembly probing.
    INFO: Parsing Manifest File C:\Windows\WinSxS\manifests\x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_en-us_581cd2bf5825dde9.manifest.
    INFO: Manifest Definition Identity is Microsoft.Windows.Common-Controls.Resources,language="en-us",processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16385".
    INFO: Activation Context generation succeeded.
    End Activation Context Generation.

    =================
    Begin Activation Context Generation.
    Input Parameter:
    Flags = 0
    ProcessorArchitecture = AMD64
    CultureFallBacks = en-US;en
    ManifestPath = D:\f950100f228943d37e59\CBPSetup.exe
    AssemblyDirectory = D:\f950100f228943d37e59\
    Application Config File = 
    -----------------
    INFO: Parsing Manifest File D:\f950100f228943d37e59\CBPSetup.exe.
    INFO: Manifest Definition Identity is (null).
    INFO: Reference: Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"
    INFO: Resolving reference Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Resolving reference for ProcessorArchitecture amd64.
    INFO: Resolving reference for culture Neutral.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT\9.0.21022.8__1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\Microsoft.VC90.CRT.MANIFEST.
    INFO: Manifest found at D:\f950100f228943d37e59\Microsoft.VC90.CRT.MANIFEST.
    INFO: End assembly probing.
    INFO: Resolving reference Microsoft.VC90.CRT.mui,language="*",processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Resolving reference for ProcessorArchitecture amd64.
    INFO: Resolving reference for culture en-US.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT.mui\9.0.21022.8_en-US_1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.mui.DLL.
    INFO: Did not find manifest for culture en-US.
    INFO: End assembly probing.
    INFO: Resolving reference for culture en.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT.mui\9.0.21022.8_en_1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.mui.DLL.
    INFO: Did not find manifest for culture en.
    INFO: End assembly probing.
    INFO: Parsing Manifest File D:\f950100f228943d37e59\Microsoft.VC90.CRT.MANIFEST.
    INFO: Manifest Definition Identity is Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Activation Context generation succeeded.
    End Activation Context Generation.

    =================
    Begin Activation Context Generation.
    Input Parameter:
    Flags = 0
    ProcessorArchitecture = AMD64
    CultureFallBacks = en-US;en
    ManifestPath = D:\f950100f228943d37e59\TraceProvider.dll
    AssemblyDirectory = D:\f950100f228943d37e59\
    Application Config File = 
    -----------------
    INFO: Parsing Manifest File D:\f950100f228943d37e59\TraceProvider.dll.
    INFO: Manifest Definition Identity is (null).
    INFO: Reference: Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"
    INFO: Resolving reference Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Resolving reference for ProcessorArchitecture amd64.
    INFO: Resolving reference for culture Neutral.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT\9.0.21022.8__1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\Microsoft.VC90.CRT.MANIFEST.
    INFO: Manifest found at D:\f950100f228943d37e59\Microsoft.VC90.CRT.MANIFEST.
    INFO: End assembly probing.
    INFO: Resolving reference Microsoft.VC90.CRT.mui,language="*",processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Resolving reference for ProcessorArchitecture amd64.
    INFO: Resolving reference for culture en-US.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT.mui\9.0.21022.8_en-US_1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.mui.DLL.
    INFO: Did not find manifest for culture en-US.
    INFO: End assembly probing.
    INFO: Resolving reference for culture en.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT.mui\9.0.21022.8_en_1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.mui.DLL.
    INFO: Did not find manifest for culture en.
    INFO: End assembly probing.
    INFO: Parsing Manifest File D:\f950100f228943d37e59\Microsoft.VC90.CRT.MANIFEST.
    INFO: Manifest Definition Identity is Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Activation Context generation succeeded.
    End Activation Context Generation.

    =================
    Begin Activation Context Generation.
    Input Parameter:
    Flags = 0
    ProcessorArchitecture = AMD64
    CultureFallBacks = en-US;en
    ManifestPath = D:\f950100f228943d37e59\LKRhDPM.DLL
    AssemblyDirectory = D:\f950100f228943d37e59\
    Application Config File = 
    -----------------
    INFO: Parsing Manifest File D:\f950100f228943d37e59\LKRhDPM.DLL.
    INFO: Manifest Definition Identity is (null).
    INFO: Reference: Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"
    INFO: Resolving reference Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Resolving reference for ProcessorArchitecture amd64.
    INFO: Resolving reference for culture Neutral.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT\9.0.21022.8__1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\Microsoft.VC90.CRT.MANIFEST.
    INFO: Manifest found at D:\f950100f228943d37e59\Microsoft.VC90.CRT.MANIFEST.
    INFO: End assembly probing.
    INFO: Resolving reference Microsoft.VC90.CRT.mui,language="*",processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Resolving reference for ProcessorArchitecture amd64.
    INFO: Resolving reference for culture en-US.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT.mui\9.0.21022.8_en-US_1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.mui.DLL.
    INFO: Did not find manifest for culture en-US.
    INFO: End assembly probing.
    INFO: Resolving reference for culture en.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT.mui\9.0.21022.8_en_1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.mui.DLL.
    INFO: Did not find manifest for culture en.
    INFO: End assembly probing.
    INFO: Parsing Manifest File D:\f950100f228943d37e59\Microsoft.VC90.CRT.MANIFEST.
    INFO: Manifest Definition Identity is Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Activation Context generation succeeded.
    End Activation Context Generation.

    =================
    Begin Activation Context Generation.
    Input Parameter:
    Flags = 0
    ProcessorArchitecture = AMD64
    CultureFallBacks = en-US;en
    ManifestPath = D:\f950100f228943d37e59\1033\CBPSetupLaunchProcess.DLL
    AssemblyDirectory = D:\f950100f228943d37e59\1033\
    Application Config File = 
    -----------------
    INFO: Parsing Manifest File D:\f950100f228943d37e59\1033\CBPSetupLaunchProcess.DLL.
    INFO: Manifest Definition Identity is (null).
    INFO: Reference: Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"
    INFO: Reference: Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"
    INFO: Resolving reference Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Resolving reference for ProcessorArchitecture amd64.
    INFO: Resolving reference for culture Neutral.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT\9.0.21022.8__1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\1033\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\1033\Microsoft.VC90.CRT.MANIFEST.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\1033\Microsoft.VC90.CRT\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\1033\Microsoft.VC90.CRT\Microsoft.VC90.CRT.MANIFEST.
    INFO: Did not find manifest for culture Neutral.
    INFO: End assembly probing.
    ERROR: Cannot resolve reference Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    ERROR: Activation Context generation failed.
    End Activation Context Generation.

    =================
    Begin Activation Context Generation.
    Input Parameter:
    Flags = 0
    ProcessorArchitecture = AMD64
    CultureFallBacks = en-US;en
    ManifestPath = D:\f950100f228943d37e59\1033\CBPSetupLaunchProcess.DLL
    AssemblyDirectory = D:\f950100f228943d37e59\1033\
    Application Config File = 
    -----------------
    INFO: Parsing Manifest File D:\f950100f228943d37e59\1033\CBPSetupLaunchProcess.DLL.
    INFO: Manifest Definition Identity is (null).
    INFO: Reference: Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"
    INFO: Reference: Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"
    INFO: Resolving reference Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    INFO: Resolving reference for ProcessorArchitecture amd64.
    INFO: Resolving reference for culture Neutral.
    INFO: Applying Binding Policy.
    INFO: No publisher policy found.
    INFO: No binding policy redirect found.
    INFO: Begin assembly probing.
    INFO: Did not find the assembly in WinSxS.
    INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.VC90.CRT\9.0.21022.8__1fc8b3b9a1e18e3b\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\1033\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\1033\Microsoft.VC90.CRT.MANIFEST.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\1033\Microsoft.VC90.CRT\Microsoft.VC90.CRT.DLL.
    INFO: Attempt to probe manifest at D:\f950100f228943d37e59\1033\Microsoft.VC90.CRT\Microsoft.VC90.CRT.MANIFEST.
    INFO: Did not find manifest for culture Neutral.
    INFO: End assembly probing.
    ERROR: Cannot resolve reference Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".
    ERROR: Activation Context generation failed.
    End Activation Context Generation.


    lparkes

    Wednesday, June 12, 2013 5:56 PM

All replies

  • As a comparison - on my in-house servers running 2008r2 on Intel, the installation goes fine.  This error appears only on the Azure 2008r2 servers.

    lparkes

    Wednesday, June 12, 2013 6:12 PM
  • Hi

    I have installed it in a couple of servers (W2008r2) inside Azure. But in another couple I got just the same error.

    Thursday, June 13, 2013 11:50 AM
  • Hi,

    I have duplicated your error using Azure 2008R2 server - let me investigate.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, June 13, 2013 5:49 PM
    Moderator
  • Having the same issue on a Azure based 2008R2 server, if anyone has a fix please post it.
    Monday, June 17, 2013 6:06 AM
  • Hi,

    Thanks for your patience. The proven solution is to install these two updates, then the agent should install OK.

    Microsoft .NET Framework 4 (Web Installer)
    http://www.microsoft.com/en-us/download/details.aspx?id=17851

    Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package MFC Security Update
    http://www.microsoft.com/en-us/download/details.aspx?id=26368


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    • Proposed as answer by pduthie_au Sunday, June 23, 2013 10:52 PM
    Friday, June 21, 2013 2:29 PM
    Moderator
  • Hi,

    Thanks for your patience. The proven solution is to install these two updates, then the agent should install OK.

    Microsoft .NET Framework 4 (Web Installer)
    http://www.microsoft.com/en-us/download/details.aspx?id=17851

    Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package MFC Security Update
    http://www.microsoft.com/en-us/download/details.aspx?id=26368


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    I'd already installed the first one, installed the second one and installer works. Thanks for your assistance in this matter.
    • Proposed as answer by Rick Dorris Tuesday, January 14, 2014 5:42 PM
    Sunday, June 23, 2013 10:53 PM