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Product Key issue for Windows Server 2003 x64 R2 SP2 MSDN download

    Question

  • Hi,

    I've been asked by MSDN Support to try my luck in the forums.

    Basically, I've downloaded Windows Server 2003 x64 R2 SP2 (disks 1 and 2) from my MSDN subscription site...filenames en_win_srv_2003_r2_standard_x64_with_sp2_vl_cd1_x13-47808 and en_win_srv_2003_r2_standard_x64_with_sp2_vl_cd2_x13-68587

    I clicked on the View link on the download page to view the product key, at which point another link appeared to 'Get' a key from the 10 available retail keys for the product.  MSDN support advised me that I had chosen correctly from the list of available product keys...i.e. for Windows Server 2003 Standard Edition x64 R2

    But on installation of the software, it will not recognise the key.  I've tried getting 2 more keys for the same product, same result.

    Does anybody have any ideas on this?  MSDN support say I appear to be doing the right thing!

    Cheers,

    Darren.

    Thursday, May 12, 2011 1:57 PM

Answers

  • Darren,

    Haven't heard from you yet, so let me give you the generic answer.  Windows Server 2003 R2 with SP2 x64, the products you've downloaded, are actually VL products.  You can see this by clicking the second 'View' link (which corresponds to the 'keys' column) on the UI for these products. When you do that, you'll see a "View Custom Key" link, which, when clicked, shows the text as seen in this screenshot:

     

    Image and video hosting by TinyPic

    What this means is that this is the Volume License build, and requires VL keys.  The keys that you're using are actually   To get the keys for use with this product, you need to follow one of the steps listed in this text.

    So this is the round about way to state the simple truth which is:  you have to have both the right product and the right key to complete a successful install.  Obvious, I know.  But, if you have access to retail keys and dont have access to, or its not easy to get to, the VL keys, just change the product. 

    The retail version of Windows Server 2003 R2 with SP2 X64 is titled Windows Server 2003 R2, Standard x64 Edition with SP2 - Disc 1 (English) and Windows Server 2003 R2, Standard x64 Edition with SP2 - Disc 2 (English), and that should work with the keys you're using.  To make it easier to use the right key with the right product, always click the view link next to the product download link.  You'll always be shown the keys that will work for that product (or at least how to get them, as above)

    Image and video hosting by TinyPic

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Thursday, May 12, 2011 7:12 PM

All replies

  • Darren, 

    Can you do the following for me?

    1) visit http://msdn.microsoft.com/subscriptions, and click the "Site Feedback" link below.

    2) This will pop a feedback form asking for your feedback, but this form will put an email in my inbox.  

    Please share with me 2 things, via that form,

    1) you windows live ID email address that you use for your MSDN Subscription

    2) the method that you used to contact support when they told you to visit the forums.  Was there a phone number that you called to reach these people, or was it online concierge, or...?   If you remember the name of the person you talked to, please share that as well.

    Thanks,
    Mike 


    MSDN and TechNet Subscriptions Support
    Thursday, May 12, 2011 4:39 PM
  • Thanks for the reply Mike.

    I visited the URL you mentioned but cannot see a 'site feedback' link, or did you mean to include that link in your reply?

    In lieu of getting that working, to answer your questions...my Windows Live ID email address is <removed by mike>

    I phoned the United Kingdom support number listed on the MSDN site, but I did not take the name of the operative that I spoke to.

    Cheers,

    Darren


    Thursday, May 12, 2011 5:11 PM
  • THanks Darren!

    Sorry, the Site Feedback link should be alllll the way at the bottom of the page (which is apparently what I meant by 'below' sorry!).  I'll look into this more, and go ahead and click that link so I can follow up with you individually.

    Editing your post to pull out your email address to help with spam prevention.

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Thursday, May 12, 2011 5:18 PM
  • Darren,

    Haven't heard from you yet, so let me give you the generic answer.  Windows Server 2003 R2 with SP2 x64, the products you've downloaded, are actually VL products.  You can see this by clicking the second 'View' link (which corresponds to the 'keys' column) on the UI for these products. When you do that, you'll see a "View Custom Key" link, which, when clicked, shows the text as seen in this screenshot:

     

    Image and video hosting by TinyPic

    What this means is that this is the Volume License build, and requires VL keys.  The keys that you're using are actually   To get the keys for use with this product, you need to follow one of the steps listed in this text.

    So this is the round about way to state the simple truth which is:  you have to have both the right product and the right key to complete a successful install.  Obvious, I know.  But, if you have access to retail keys and dont have access to, or its not easy to get to, the VL keys, just change the product. 

    The retail version of Windows Server 2003 R2 with SP2 X64 is titled Windows Server 2003 R2, Standard x64 Edition with SP2 - Disc 1 (English) and Windows Server 2003 R2, Standard x64 Edition with SP2 - Disc 2 (English), and that should work with the keys you're using.  To make it easier to use the right key with the right product, always click the view link next to the product download link.  You'll always be shown the keys that will work for that product (or at least how to get them, as above)

    Image and video hosting by TinyPic

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Thursday, May 12, 2011 7:12 PM
  • Hi Mike,

    I'm facing the same problem now.

    I followed your tip and downloaded the retail version now (de_win_srv_2003_r2_standard_x64_with_sp2_cd1_x13-20476.iso), yet it doesn't accept the retail key I've requested:

    What am I doing wrong?

    Your help is appreciated!



    Vote here for a Microsoft Connect feedback channel on Windows - and win a better Windows!

    • Edited by BetterToday Thursday, June 21, 2012 4:40 PM
    Thursday, June 21, 2012 4:39 PM
  • What error are you getting on the Windows installation?  

    You'll probably need to contact me over Site Feedback (from here specifically: http://msdn.microsoft.com/subscriptions) so I can impersonate your account and make sure you're comparing apples to apples.

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Thursday, June 21, 2012 4:50 PM
  • I have been running the installation routine in a virtual machine. Perhaps this information may be necessary to know..?

    I'm at home now, so I can't currently verify the particular error message. The installer said something like "invalid product serial number". I checked the values I've entered four times.

    A few minutes ago I've sent feedback to the page you've provided... I was presented with the German version of the page. Will my e-mail address still be reaching you?

    Thanks,
    Axel



    Vote here for a Microsoft Connect feedback channel on Windows - and win a better Windows!

    • Edited by BetterToday Thursday, June 21, 2012 10:07 PM
    Thursday, June 21, 2012 10:05 PM
  • Mike, I was able to sort out the reason for the problem this morning... I did not start a fresh installation when I re-installed Windows Server 2003 R2 the second time, so the original volume licence installer continued to run. I just didn't recognize the difference between both yesterday evening.

    Today I have started a fresh installation right from the beginning, so the new retail version installer installed and ran correctly so far.

    Thank you for trying to help!



    Vote here for a Microsoft Connect feedback channel on Windows - and win a better Windows!

    Friday, June 22, 2012 9:12 AM
  • Great BetterToday, glad to hear that! 

    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Friday, June 22, 2012 1:42 PM