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HealthVault iOS SDK giving a "application could not be found" on certain networks

    Question

  • I'm building a HealthVault app using the iOS SDK.

    I have a correct application ID and url.

    On certain networks, I get an "application could not be found" error prior to logging in.

    It works fine on others.

    Has anyone else experienced this or know the cause?

    Thursday, July 18, 2013 3:45 PM

All replies

  • Can you share the AppID? Are you connecting to US PPE instance?
    Thursday, July 18, 2013 4:26 PM
  • I'm connecting to the actual platform, not the PPE.

    https://platform.healthvault.com/platform/wildcat.ashx

    I can message you the AppID, if there's a messaging option. I'm not sure if I can post it here.

    Thursday, July 18, 2013 7:30 PM
  • Please send the AppID to v-sanpil at Microsoft.com. Also, have you noticed a pattern as to where the failures occur? Are all your customers accessing the app from the same geo-location?
    Thursday, July 18, 2013 7:55 PM