none
Can not install Windows Azure backup agent in W2008 R2

    Question

  • Hi

    I got this error when installing Backup Agent is W 2008 R2

    "Could not load the setup launch Screen. Please contact Microsoft Product Support".

    Does anybody know what can happend and how to solve it?

    Thanks!

    Friday, June 07, 2013 12:21 PM

Answers

All replies

  • Hi,

    Can you provide the name of the executable of the agent you downloaded and are running that gives you the error and can you verify that the Windows 2008 R2 system has SP1 installed ? 


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, June 07, 2013 4:23 PM
  • Hi,

    The OS system is Windows Server 2008 R2 Datacenter SP1 (choosen from the Azure VM Gallery).

    The name of the installer is WABInstaller.exe, downloaded from the link at the management portal.

    Thanks!

    Monday, June 10, 2013 9:24 AM
  • OK - Please zip up the following Agent installation logs found in the C:\Windows\TEMP\ - then mail them to:waobsupport@microsoft.com for review.

    OBMsi.log
    OBinstaller0curr.errlog 
    OBManagedlog.LOGCurr.errlog
    cbpInstaller0Curr.errlog


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Monday, June 10, 2013 4:38 PM
  • Mike

    Thanks for your anwser. File sended... just one, OBinstaller0curr.errlog, because the rest didn't exist...

    Best

    Thursday, June 13, 2013 11:48 AM
  • Hi,

    I'm not certain why your logs look slightly different than the ones I have for my servers.

    My OBInstaller0Curr.errlog
    =================
    <snip>
    1080 0CD8 05/06 19:36:20.864 10 launchsetup.cpp(110)   NORMAL Starting Azure Backup installation process
    1080 0CD8 05/06 19:36:20.864 10 launchsetup.cpp(119)   NORMAL launchPath for setup.exe : C:\cd93181b74dd48406a8f73cc11af\CBPSetup.exe
    1080 0CD8 05/06 19:36:20.864 10 launchsetup.cpp(138)   NORMAL Path for SetupLaunchScreen : C:\cd93181b74dd48406a8f73cc11af\1033\CBPSetupLaunchProcess
    1080 0CD8 05/06 19:36:20.864 10 launchsetup.cpp(156)   NORMAL LPCommandLine : 
    1080 0CD8 05/06 19:36:20.864 10 launchsetup.cpp(157)   NORMAL nCommandshow : 1
    1080 0CD8 05/06 19:36:20.864 10 setuplaunchscreen.cpp(69)   NORMAL In CBPlaunchProcess.dll
    1080 0CD8 05/06 19:36:20.864 10 launchscreenhtml.cpp(521)   NORMAL launchPath for CBPsetup.exe : C:\cd93181b74dd48406a8f73cc11af\CBPSetup.exe
    1080 0CD8 05/06 19:36:20.864 10 setuplaunchscreen.cpp(84)   NORMAL commandline :
    1080 0CD8 05/06 19:36:20.864 10 setuplaunchscreen.cpp(335)   NORMAL UI mode Launch Wizard
    1080 0CD8 05/06 19:36:20.864 10 launchscreenhtml.cpp(521)   NORMAL launchPath for CBPsetup.exe : C:\cd93181b74dd48406a8f73cc11af\CBPSetup.exe
    1080 0CD8 05/06 19:36:20.864 10 launchscreenhtml.cpp(111)   NORMAL CLaunchScreenHtml::LaunchSetupWizard :Setup is launched in WAOB context
    1080 0CD8 05/06 19:36:20.864 10 launchscreenhtml.cpp(629)   NORMAL CLaunchScreenHtml::LaunchEULA :Inside Launch EULA
    >snip<

    Your OBInstaller0Curr.errlog
    <snip>
    0AFC     0784      06/13    11:03:02.519      10           launchsetup.cpp(110)                                  NORMAL             Starting Azure Backup installation process

    0AFC     0784      06/13    11:03:02.519      10           launchsetup.cpp(119)                                  NORMAL             launchPath for setup.exe : C:\ffdbf38873d0b740a1478472602200ff\CBPSetup.exe

    0AFC     0784      06/13    11:03:02.519      10           launchsetup.cpp(138)                                  NORMAL             Path for SetupLaunchScreen : C:\ffdbf38873d0b740a1478472602200ff\1033\CBPSetupLaunchProcess

    0AFC     0784      06/13    11:03:02.535      10           launchsetup.cpp(150)                                  NORMAL             Localized dll not present. Using default English dll. Path for SetupLaunchScreen : C:\ffdbf38873d0b740a1478472602200ff\1033\CBPSetupLaunchProcess

    0AFC     0784      06/13    11:03:02.535      10           launchsetup.cpp(153)                                  WARNING          Failed: Hr: = [0x8007000e] : Encountered Failure: : lVal : E_OUTOFMEMORY

    0AFC     0784      06/13    11:03:02.535      10           launchsetup.cpp(167)                                  WARNING          Failed: Hr: = [0x8007000e] setup.exe returning
    >snip<

    Besides the out of memory error, what localized language is the Windows operating you are trying to install the agent on ?

    Check your paging file size.




    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, June 13, 2013 2:50 PM
  • Hi,

    Can you please visit windows update and ensure all the updates are installed, then try installing

    If that does not help install the VC redist  from http://www.microsoft.com/en-in/download/details.aspx?id=5582 - then retry the agent install.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, June 14, 2013 3:00 PM
  • I'm having the identical problem with installing the Azure Backup client into a W2008R2 SP1 Azure deployed machine.

    Same error in the log file -

    Failed: Hr: = [0x8007000e] : Encountered Failure: : lVal : E_OUTOFMEMORY

    Any further progress on this? I've installed the VC redist from the above link, as well as ensuring that Windows is fully up to date. Could it be the D drive that the Azure deployment add's named 'Temporary Storage' is causing the out of memory error? If it could be, how do I remove it from the machine?

    Wednesday, June 19, 2013 1:17 AM
  • Hi,

    All updates are installed.

    The reistalation of the VC makes no difference.

    Thanks for your anwser

    Best,

    Wednesday, June 19, 2013 11:56 AM
  • Hi

    I think no.. I have 4 Windows VM and I was able to install and run it perfectly in two of them, and get this error in the other two...

    Best

    Wednesday, June 19, 2013 11:57 AM
  • Hi

    The paging file size is 4096 MB fixed in an independing disk (as gallery VM is configured). Anyway I have increase the size with no difference.

    The language is English and there is no different location, keyboards, regions, etc between a server with this problem and another that I was able to instal...

    Thanks!

    Wednesday, June 19, 2013 12:08 PM
  • Hi,

    The failure is still under investigation - thanks for your patience.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Wednesday, June 19, 2013 3:14 PM
    • Marked as answer by Luckyes5551 Monday, June 24, 2013 10:46 AM
    • Unmarked as answer by Luckyes5551 Monday, June 24, 2013 10:47 AM
    • Marked as answer by Luckyes5551 Monday, June 24, 2013 10:48 AM
    Sunday, June 23, 2013 10:55 PM
  • It Works!

    Thanks!. Just one comment. .NET 4.5 was already installed. I've restored to initial configutation...

    Monday, June 24, 2013 10:48 AM