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Internet Explorer 10 crash.

    Question

  • I recently installed windows developer preview, and the first thing I did was to open the browser.. It crashes whenever I try to open it, without giving me an error report. If I try to reset it, in "Internet Options", the "Windows Shell Common DLL" stops working.

    I'm unable to install an earlier version of IE, since I am unable to uninstall IE10. 

    Is there any way to repair it?

    Wednesday, September 28, 2011 6:04 AM

Answers

  • Try to run a Refresh PC its like Repair Install on older version of Windows.
    Microsoft MVP - Windows Expert (IT Pro)
    Friday, September 30, 2011 12:40 PM

All replies

  • Is this installed in a Virtual environment?
    Thanks & Regards,
    Kamlesh | Blog | Twitter | Posting is provided "AS IS" with no warranties, and confers no rights.
    Wednesday, September 28, 2011 7:26 AM
  • Is this installed in a Virtual environment?
    Thanks & Regards,
    Kamlesh | Blog | Twitter | Posting is provided "AS IS" with no warranties, and confers no rights.
    No.
    Wednesday, September 28, 2011 7:31 AM
  • If you just installed it, try a system reset / refresh.

    Regards,

    Dylan Meeus


    0x2B |~ 0x2B Blog : www.it-ca.net/blogdylan
    Wednesday, September 28, 2011 8:34 AM
  • If you just installed it, try a system reset / refresh.

    Regards,

    Dylan Meeus


    0x2B |~ 0x2B Blog : www.it-ca.net/blogdylan
    Thanks for your advice, but I got a BSoD, when I tried to do a reset, and it had to cancel the reset. It said that the error was "NTFS FILE SYSTEM"
    Wednesday, September 28, 2011 1:15 PM
  • Go to C:\Windows\Minidump and upload the file to Skydrive and post the log here.
    Microsoft MVP - Windows Expert (IT Pro)
    Wednesday, September 28, 2011 2:15 PM
  • Go to C:\Windows\Minidump and upload the file to Skydrive and post the log here.
    Microsoft MVP - Windows Expert (IT Pro)
    It wasn't there. I checked the settings, and it's set to create a dump file..
    Wednesday, September 28, 2011 3:16 PM
  • please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_InternetExplorer.reg.txt

    (remove the .txt extension after you downloaded the file) and make a double click on the .reg file to import it.

    When the Internet Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Addon/Toolbar is the cause.

    For the BSOD (NTFS_FILE_SYSTEM) you should run chkdsk /r /f.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, September 28, 2011 9:24 PM
  • Here you go: https://skydrive.live.com/?cid=128fc518635be2dc&sc=documents&id=128FC518635BE2DC%21336#!/?cid=d64faf3c2d09d898&sc=documents&uc=1&id=D64FAF3C2D09D898%21115

     

    I doubt it is any addon/toolbar that's the problem. I was unable to open internet explorer on a clean install of the developer preview.

    I'll try running a chkdsk later.

    Thursday, September 29, 2011 1:22 PM
  • Do the disk check, please.

     The dump says the IEframe.dll is damaged and differs from the originla file:

    CHKIMG_EXTENSION: !chkimg -lo 50 -d !ieframe
        7f8c0807360-7f8c08073de  127 bytes - ieframe!CServiceBSC::CreateServiceBSC+38
     [ f0 01 15 ad a7 4a 00 48:4d e0 27 ef b7 8b 64 c8 ]
        7f8c08073e0-7f8c08073eb  12 bytes - ieframe!Ext_WriteSettingsFlags (+0x80)
     [ 48 89 5c 24 18 57 48 81:01 15 ad a7 bc 48 e8 66 ]
        7f8c08073ed-7f8c0807405  25 bytes - ieframe!Ext_WriteSettingsFlags+d (+0x0d)
     [ 48 8b 05 fc a5 4a 00 48:89 50 24 89 58 20 5f c3 ]
        7f8c0807407-7f8c080743d  55 bytes - ieframe!Ext_WriteSettingsFlags+27 (+0x1a)
     [ b8 27 00 00 00 ff 15 e6:ed e9 cf 48 48 4c 8b 48 ]
        7f8c0807440-7f8c0807457  24 bytes - ieframe!Ext_WriteSettingsFlags+60 (+0x39)
     [ 00 89 7c 24 40 c7 44 24:48 8b 38 4a 5d 41 5c 60 ]
        7f8c0807459-7f8c080745f  7 bytes - ieframe!Ext_WriteSettingsFlags+79 (+0x19)
     [ 8c 24 a0 00 00 00 48:40 84 bc ff 3e ef ff ]
    250 errors : !ieframe (7f8c0807360-7f8c080745f)

    BUGCHECK_STR:  APPLICATION_FAULT_MEMORY_CORRUPTION_INVALID_POINTER_WRITE_LARGE

    PRIMARY_PROBLEM_CLASS:  MEMORY_CORRUPTION_LARGE

     After you did this run sfc /scannow to detect and repair broken files.


    "A programmer is just a tool which converts caffeine into code"


    Thursday, September 29, 2011 2:47 PM
  • I ran the chkdsk and the sfc /scannow. The disk check was succesfull, but the sfc /scannow found some corrupt files but were unable to repair them. Would it make a difference if I ran it in safe mode? I've uploaded the log of the sfc /scannow (CBS.log) to skydrive.

    https://skydrive.live.com/?cid=d64faf3c2d09d898&sc=documents&uc=1&id=D64FAF3C2D09D898%21115#

    Thursday, September 29, 2011 8:51 PM
  • Since it's the IEframe.dll that's damaged, could you upload your's IEframe.dll to see if replacing that file would help?
    Friday, September 30, 2011 11:37 AM
  • Try to run a Refresh PC its like Repair Install on older version of Windows.
    Microsoft MVP - Windows Expert (IT Pro)
    Friday, September 30, 2011 12:40 PM
  • Do what "Captain" told you. Some other files are also damaged or missing:

    msvcr80.dll, 85775.fon, 8514oemt.fon


    "A programmer is just a tool which converts caffeine into code"

    Friday, September 30, 2011 9:21 PM
  • I did a system refresh, and this time it worked. No BSoD.. This message was written in IE10.. Thank you for your help
    Saturday, October 01, 2011 10:19 AM