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Keep getting an error while installing the Kinect for windows SDK.

    Question

  • So I have tried multiple times now to install the SDK and have not had any luck. Every time I try the installer begins to load after the preliminary agreement to terms and all that, it crashes with no error message or anything. I am completely lost. Any suggestions?

    Here is the log.

    [2EDC:22EC][2012-03-30T23:37:31]: Burn v3.6.2221.0, path: C:\Users\Alec\Downloads\KinectSDK-v1.0-Setup.exe, cmdline: ''
    [2EDC:22EC][2012-03-30T23:37:31]: Setting string variable 'WixBundleName' to value '(null)'
    [2EDC:22EC][2012-03-30T23:37:31]: Setting string variable 'WixBundleLog' to value 'C:\Users\Alec\AppData\Local\Temp\Setup_20120330233731.log'
    [2EDC:22EC][2012-03-30T23:37:31]: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Alec\Downloads\KinectSDK-v1.0-Setup.exe'
    [2EDC:22EC][2012-03-30T23:37:31]: Loading managed bootstrapper application.
    [2EDC:22EC][2012-03-30T23:37:31]: Detect 12 packages
    [2EDC:22EC][2012-03-30T23:37:31]: Setting string variable 'Netfx4ClientVersion' to value '4.0.30319'
    [2EDC:22EC][2012-03-30T23:37:31]: Setting string variable 'VCRTx86Installed' to value '1'
    [2EDC:22EC][2012-03-30T23:37:31]: Setting string variable 'Netfx4x64ClientVersion' to value '4.0.30319'
    [2EDC:22EC][2012-03-30T23:37:31]: Setting string variable 'VCRTx64Installed' to value '1'
    [2EDC:22EC][2012-03-30T23:37:31]: Condition 'Netfx4ClientVersion AND (NOT VersionNT64 OR Netfx4x64ClientVersion)' evaluates to true.
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: Netfx4Client, state: Present, cached: No
    [2EDC:22EC][2012-03-30T23:37:31]: Condition 'VCRTx86Installed' evaluates to true.
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: VCRTx86, state: Present, cached: No
    [2EDC:22EC][2012-03-30T23:37:31]: Condition 'VCRTx64Installed' evaluates to true.
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: VCRTx64, state: Present, cached: No
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: SpeechRTx86, state: Present, cached: No
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: SpeechRTx64, state: Present, cached: No
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: enUSLangPack, state: Present, cached: No
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: x64Drivers, state: Absent, cached: No
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: x64Runtime, state: Absent, cached: Yes
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: x64SDK, state: Absent, cached: Yes
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: x86Drivers, state: Absent, cached: No
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: x86Runtime, state: Absent, cached: No
    [2EDC:22EC][2012-03-30T23:37:31]: Detected package: x86SDK, state: Absent, cached: No
    [2EDC:22EC][2012-03-30T23:37:31]: Detect complete, result: 0x0
    [2EDC:22EC][2012-03-30T23:37:34]: Plan 12 packages, action: Install
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: Netfx4Client, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: VCRTx86, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [2EDC:22EC][2012-03-30T23:37:34]: Condition 'VersionNT64' evaluates to true.
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: VCRTx64, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: SpeechRTx86, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [2EDC:22EC][2012-03-30T23:37:34]: Condition 'VersionNT64' evaluates to true.
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: SpeechRTx64, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: enUSLangPack, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [2EDC:22EC][2012-03-30T23:37:34]: Condition 'VersionNT64' evaluates to true.
    [2EDC:22EC][2012-03-30T23:37:34]: Setting string variable 'WixBundleLog_x64Drivers' to value 'C:\Users\Alec\AppData\Local\Temp\Setup_20120330233731_0_x64Drivers.log'
    [2EDC:22EC][2012-03-30T23:37:34]: Setting string variable 'WixBundleRollbackLog_x64Drivers' to value 'C:\Users\Alec\AppData\Local\Temp\Setup_20120330233731_0_x64Drivers_rollback.log'
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: x64Drivers, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
    [2EDC:22EC][2012-03-30T23:37:34]: Condition 'VersionNT64' evaluates to true.
    [2EDC:22EC][2012-03-30T23:37:34]: Setting string variable 'WixBundleLog_x64Runtime' to value 'C:\Users\Alec\AppData\Local\Temp\Setup_20120330233731_1_x64Runtime.log'
    [2EDC:22EC][2012-03-30T23:37:34]: Setting string variable 'WixBundleRollbackLog_x64Runtime' to value 'C:\Users\Alec\AppData\Local\Temp\Setup_20120330233731_1_x64Runtime_rollback.log'
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: x64Runtime, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
    [2EDC:22EC][2012-03-30T23:37:34]: Condition 'VersionNT64' evaluates to true.
    [2EDC:22EC][2012-03-30T23:37:34]: Setting string variable 'WixBundleLog_x64SDK' to value 'C:\Users\Alec\AppData\Local\Temp\Setup_20120330233731_2_x64SDK.log'
    [2EDC:22EC][2012-03-30T23:37:34]: Setting string variable 'WixBundleRollbackLog_x64SDK' to value 'C:\Users\Alec\AppData\Local\Temp\Setup_20120330233731_2_x64SDK_rollback.log'
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: x64SDK, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
    [2EDC:22EC][2012-03-30T23:37:34]: Condition 'NOT VersionNT64' evaluates to false.
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: x86Drivers, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [2EDC:22EC][2012-03-30T23:37:34]: Condition 'NOT VersionNT64' evaluates to false.
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: x86Runtime, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [2EDC:22EC][2012-03-30T23:37:34]: Condition 'NOT VersionNT64' evaluates to false.
    [2EDC:22EC][2012-03-30T23:37:34]: Planned package: x86SDK, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [2EDC:22EC][2012-03-30T23:37:34]: Plan complete, result: 0x0
    [2EDC:22EC][2012-03-30T23:37:34]: Apply begin
    [27F8:2DEC][2012-03-30T23:37:38]: Caching executable from: 'C:\Users\Alec\AppData\Local\Temp\{85b49cb6-671d-468e-97c6-efd6da0681a0}\.be\KinectSDK-v1.0-Setup.exe' to: 'C:\ProgramData\Package Cache\{85b49cb6-671d-468e-97c6-efd6da0681a0}\KinectSDK-v1.0-Setup.exe'
    [27F8:2DEC][2012-03-30T23:37:38]: Registering bundle dependency key: {85b49cb6-671d-468e-97c6-efd6da0681a0}, version 1.0.3.190
    [27F8:1EC4][2012-03-30T23:37:38]: Moving payload from working path 'C:\Users\Alec\AppData\Local\Temp\{85b49cb6-671d-468e-97c6-efd6da0681a0}\x64Drivers' to path 'C:\ProgramData\Package Cache\{C459C9CF-8E1D-4375-9851-ED56BC63DF3B}v1.0.3.190\KinectDrivers-v1.0-x64.WHQL.msi'
    [27F8:2DEC][2012-03-30T23:37:38]: Applying package: x64Drivers, action: Install, path: C:\ProgramData\Package Cache\{C459C9CF-8E1D-4375-9851-ED56BC63DF3B}v1.0.3.190\KinectDrivers-v1.0-x64.WHQL.msi, arguments: '(null)'
    [27F8:2DEC][2012-03-30T23:37:39]: Error 0x80070643: Failed to install MSI package.
    [27F8:2DEC][2012-03-30T23:37:39]: Error 0x80070643: Failed to execute MSI package.
    [2EDC:22EC][2012-03-30T23:37:39]: Error 0x80070643: Failed to configure per-machine MSI package.
    [2EDC:22EC][2012-03-30T23:37:39]: Error 0x80070643: Failed to execute MSI package.
    [27F8:2DEC][2012-03-30T23:37:39]: Removing cached package: {C459C9CF-8E1D-4375-9851-ED56BC63DF3B}v1.0.3.190, from path: C:\ProgramData\Package Cache\{C459C9CF-8E1D-4375-9851-ED56BC63DF3B}v1.0.3.190\
    [2EDC:22EC][2012-03-30T23:37:39]: Error 0x80070643: Failed to execute apply.
    [27F8:2DEC][2012-03-30T23:37:39]: Removing bundle dependency key: {85b49cb6-671d-468e-97c6-efd6da0681a0}
    [27F8:2DEC][2012-03-30T23:37:39]: Removing cached bundle: {85b49cb6-671d-468e-97c6-efd6da0681a0}, from path: C:\ProgramData\Package Cache\{85b49cb6-671d-468e-97c6-efd6da0681a0}\
    [2EDC:22EC][2012-03-30T23:37:39]: Apply complete, result: 0x80070643 restart: No
    [2EDC:22EC][2012-03-30T23:37:41]: Shutting down, exit code: 0x0

    • Edited by AARTaylor Saturday, March 31, 2012 3:53 AM
    Saturday, March 31, 2012 3:51 AM

All replies

  • can you share some info about the machine? What OS? Did you have any previous version of the SDK installed (Beta, or Beta 2)? Do or did you have any other Kinect SDK or drivers installed on this machine (like OpenNi)? Are you a local admin? Is the machine connected to the internet?
    Saturday, March 31, 2012 10:19 PM
  • also, this is failing when installing the drivers.  There should be a file called Setup_20120402073101_0_x64Drivers.log or similar for 32 bit. Can you post the contents of that ?
    Monday, April 02, 2012 6:26 PM
  • Op have you tryed this post yet about it being a certificate revocation problem? http://social.msdn.microsoft.com/Forums/en-US/kinectsdk/thread/5acb7703-4b5b-4902-8472-dac6a20c84c5

    Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth. - "Sherlock holmes" "speak softly and carry a big stick" - theodore roosevelt. Fear leads to anger, anger leads to hate, hate leads to suffering - Yoda

    Thursday, April 05, 2012 6:07 PM