SharePoint 2010 PeoplePicker Control Not Displaying User Data

Question

HI Team,

In a test SharePoint environment, I have configured the User Profile Service, and the user profiles have been successfully populated into the UPS using the User profile Synchronization Service from the targeted domain. The data in the user profiles correctly reflects the data for the user in AD. In particular, the data for the following fields (the fields shown in a People Picker used on a CBA site) are showing correctly in UPS:

• Display Name
• E-mail
• Address
• Title
• Department
• Presence
• Work Phone
• Location

However, on a site that uses claims based authentication, whenever a search is made for a specific user in the People Picker control, when the user is displayed in the List View, no values are being displayed for Work Phone or for Location, even when values are appearing in UPS and in AD. The correct details are being displayed in the People Search results for specified users, and in the user’s Profile pages.

The search service metadata properties for the various fields (WorkTelephone, Location) have been checked and are correctly mapped.

I thought that column data was missing because of a synchronization issue between the UPS and the site’s User Information List. I tested this by updating various field values (including the work phone and location) for a specific user in UPS. When the User profile to SharePoint Quick Synchronization timer job was ran, the data in the Profile page, the people search results and the information displayed for the user in the User information List all updated correctly. The information for the same user in the People Picker is not updated – the work telephone and location are still not displaying values, and the other fields such as display name are not displaying the updated information.

If anybody have  faced this issue  plz save me.

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Thanks, Balanarasimha Reddy

Answer 1

Hi,

When a Web application is configured to use claims-based authentication, People Picker uses claims providers to resolve and display users, groups, and claims in the Select People and Groups dialog box.

The information that is displayed in the Select People and Groups dialog box depends on the claims provider used by the authentication method that was configured for the Web application.

For more information about claims providers, please check this article:

Custom claims providers for People Picker (SharePoint Server 2010).

Thanks

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Pengyu Zhao

TechNet Community Support