Hi Dara
Sorry to miss this post and respond so late.
Did you manage to fix your problems?
You log file should show you exactly what is happening and if those files have been included or excluded.
When you say missing I assume you mean they are missing from the final .mshc help file?
Have you tried to rename to .zip and check inside the .mshc?
Rob
Rob Chandler Help MVP http://Helpware.net/ http://mshcmigrate.helpmvp.com/